Episode 162

We're All Waiting in the Same Line


March 11th, 2014

1 hr 24 mins 2 secs

Your Hosts

About this Episode

TOPIC: ““Experiencing Issues”” with Customer Service

This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.

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